Utoolity strives to maintain the following support service level objectives (SLO):
Response Times
Expect a response to support requests via the in product Provide app feedback links and the Utoolity Customer Support portal within 1 business day (24 hours). Please don't hesitate to contact us via other channels if you shouldn't receive a timely response!
Business Hours
Expect us to be available Monday to Friday from 08:00 - 20:00 UTC (except for German public holidays).
Support Channels
The following support channels are monitored in order of priority:
| Channel | Link |
|---|---|
| Utoolity Customer Support | Request support and provide feedback |
| Atlassian Community | Find answers and ask questions |
| Send us an email to support@utoolity.net | |
| Phone | Call us via phone at +49 6406 7750741 |
Revisions to this Agreement
Utoolity may update, modify or amend (together, "revise") this agreement as our portfolio evolves, including any referenced policies and other documents. We keep a version history of these changes.
(Effective as of August 2nd 2023)