Utoolity strives to maintain the following support service level objectives (SLO):
Expect a response to support requests via the in product Provide App Feedback links and the Utoolity Apps for Atlassian Jira project within 1 business day (24 hours). Please don't hesitate to contact us via other channels if you shouldn't receive a timely response!
Expect us to be available Monday to Friday from 08:00 - 20:00 UTC (except for German public holidays).
The following support channels are monitored in order of priority:
|Atlassian Community||Find answers and ask questions|
|Issue tracker||Request support and raise issues|
|Send us an email to firstname.lastname@example.org|
|Phone||Call us via phone at +49.64216909580|
Revisions to this Agreement
Utoolity may update, modify or amend (together, "revise") this agreement as our portfolio evolves, including any referenced policies and other documents. We keep a version history of these changes.
(Effective as of March 11th 2022)