Support Service Level Agreement (SLA)

Utoolity strives to maintain the following support service level objectives (SLO):

Response Times

Expect a response to support requests via the in product Provide App Feedback links and the Utoolity Apps for Atlassian Jira project within 1 business day (24 hours). Please don't hesitate to contact us via other channels if you shouldn't receive a timely response!

Business Hours

Expect us to be available Monday to Friday from 08:00 - 20:00 UTC (except for German public holidays).

Support Channels

The following support channels are monitored in order of priority:

Channel Link
Atlassian Community Find answers and ask questions
Issue tracker Request support and raise issues
Email Send us an email to support@utoolity.net
Phone Call us via phone at +49.64216909580


Revisions to this Agreement

Utoolity may update, modify or amend (together, "revise") this agreement as our portfolio evolves, including any referenced policies and other documents. We keep a version history of these changes.


(Effective as of March 11th 2022)